Shipping and returns
This page is in English while its translation is reviewed.
Free returns within 30 days, on everything in the porch shop.
Last updated November 3, 2026
Returns
- 30 days, free. Send back anything from the porch shop within 30 days of delivery, and the return shipping is on us: we send you a prepaid label.
- Unworn and unwashed. Pieces come back the way they arrived, with their tags on.
- Sets. A set can come back whole, or one piece at a time. A single piece is refunded at its share of the set’s price.
- Nothing is final sale. Every piece in the shop can be returned.
Starting a return
Write to support@dotporch.com, or reply to your order confirmation email, with your order number and what you’re sending back. We’ll email you a prepaid label, usually within one business day. Pack the pieces, put the label on, and drop it off.
Refunds
Your refund goes back to the way you paid, within 5 business days of your return reaching us. Your bank can take another few days to show it. If you paid for shipping on the original order, that isn’t refunded unless we made a mistake.
Different size or color
Start a return for the piece that didn’t work and order the one you want. We refund the first as soon as it’s back with us.
Damaged or wrong
If something arrives damaged, flawed or isn’t what you ordered, tell us within 30 days of delivery with a photo. We’ll send a replacement or refund you in full, shipping included, and you won’t pay to send anything back.
Canceling an order
Changed your mind before your order ships? Reply to your order confirmation email and we’ll cancel it and refund you in full.
Shipping
porch ships to addresses in the United States.
- Standard: arrives in 4 to 8 business days. Free on orders of $100 or more, $8 under that.
- Express: arrives in 2 to 3 business days, for $20.
You’ll get an email with tracking when your order ships. Prices are in US dollars, and any sales tax is shown at checkout before you pay.
Questions
Write to support@dotporch.com, or reply to your order confirmation email, and a person will get back to you. Or call (213) 657-1567.
porch and the porch shop are run by Colour International, 166 Geary St, Floor 15, San Francisco, CA 94108, United States.